Privacy Policy

At 21st Century, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

This Privacy Policy explains what information we may collect when you visit our website, contact our clinic, book an appointment, or interact with our services online. It also explains how we use that information to support your experience, improve our services, and communicate with you responsibly.

By using our website, you agree to the practices described in this Privacy Policy.

 

1. Who We Are

21st Century is a dental clinic committed to providing professional, patient-focused dental care in a safe, transparent, and trusted environment.

This Privacy Policy applies to all information collected through our website https://21stcentury.ae/

 

2. Information We Collect

We may collect personal and non-personal information when you use our website or contact our clinic.

Personal Information You Provide

When you fill out a form, request an appointment, or contact us, we may collect:

• Full name
• Phone number
• Email address
• Preferred appointment details
• Any information you share in your enquiry or message

Website Usage Information

When you browse our website, certain technical and usage information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• Date and time of visit

Cookies and Tracking Data

We may use cookies or similar technologies to understand how visitors use our website and to improve user experience.

 

3. How We Collect Your Information

We collect information in a clear and transparent way through:

• Contact forms on our website
• Appointment or booking requests
• Enquiry forms
• Direct communication via phone, email, or WhatsApp
• Cookies and website analytics tools
• Third-party website integrations used to support forms, analytics, or booking functionality

 

4. Why We Collect Your Information

We use the information we collect to:

• Respond to your enquiries
• Schedule or manage appointments
• Communicate with you about your dental care or clinic services
• Improve website performance and user experience
• Understand how visitors use our website
• Share relevant updates, service information, or clinic-related communication where appropriate
• Maintain internal records and support clinic operations
• Protect the website from misuse or security risks

We only collect information that is relevant to providing a better patient and website experience.

 

5. Our Commitment to Transparency

At 21st Century, we believe patients should know exactly how their information is handled.

That means we are transparent about:

• What information we collect
• How we collect it
• Why we collect it
• How we store and protect it
• Who has access to it

We do not collect unnecessary personal data, and we do not use your information for any purpose that is not relevant to your care, your enquiry, or your experience with our clinic.

 

6. Data Security and Protection

We take appropriate steps to keep your personal information secure and protected.

These measures may include:

• Secure website hosting and infrastructure
• Restricted access to personal information
• Password-protected systems
• Trusted tools and platforms with security safeguards
• Internal procedures to reduce unauthorized access, misuse, or disclosure

While no digital platform can guarantee absolute security, we take reasonable and responsible precautions to protect your information.

 

7. Sharing of Information

We respect your privacy and handle your data with care.

21st Century does not share your personal information with unauthorized third parties.

We may only share your information in limited situations, such as:

• With trusted service providers who help us operate our website, appointment systems, or communication tools
• When required by law, regulation, or legal process
• To protect the safety, security, or rights of our clinic, website, patients, or users

We do not sell, rent, or trade your personal information.

 

8. Cookies Policy

Our website may use cookies and similar technologies to improve functionality and understand visitor activity.

Cookies may help us:

• Improve website performance
• Remember user preferences
• Measure website traffic and engagement
• Improve navigation and user experience
• Support website analytics or relevant marketing activity (if applicable)

You can choose to disable cookies through your browser settings, but some parts of the website may not function as intended.

 

9. Third-Party Tools and Services

To support our website and patient communication, we may use trusted third-party tools such as:

• Website analytics services
• Contact or enquiry form tools
• Appointment or booking systems
• Hosting and security providers
• Communication platforms

These services may process limited information on our behalf only for the purpose of supporting clinic operations and website functionality.

 

10. Marketing and Communication

If you contact us, request information, or submit a form, we may contact you regarding:

• Your enquiry
• Appointment coordination
• Relevant clinic updates
• Service-related communication
• Follow-up messages where appropriate

If we send promotional or marketing communication, it will be relevant to our services and you may opt out at any time.

We do not send unauthorized or unrelated marketing messages.

 

11. Data Retention

We retain personal information only for as long as necessary to:

• Respond to enquiries
• Manage appointments
• Maintain communication records
• Support clinic operations
• Comply with legal or regulatory requirements

When information is no longer required, we take reasonable steps to securely delete or remove it.

 

12. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data where applicable
• Withdraw consent for marketing communication
• Ask how your information is being used

To make a request, please contact us using the details below.

 

13. External Links

Our website may contain links to third-party websites or platforms.

Once you leave the 21st Century website, we are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before sharing any personal information.

 

14. Children’s Privacy

We take patient privacy seriously.

If personal information relating to a child is submitted through our website by a parent or legal guardian for the purpose of dental consultation or appointment booking, that information will be handled with care and only for relevant clinical or administrative purposes.

We do not knowingly collect unnecessary information from children through the website.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Updates to website tools or systems
• Legal or regulatory requirements
• Improvements in our privacy practices

Any updates will be published on this page with the revised effective date.

 

16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

21st Century Medicare Poly Clinic
Website: https://21stcentury.ae/
Email: info@21stcentury.ae
Phone / WhatsApp: (+971) 58 556 8050